Privacy policy

TRADE SQUARE COMPANY operates this store and website, including all related information, content, features, tools, products, and sourcing/logistics services, in order to provide you, the customer, with a curated commercial and personal forwarding experience (the "Services"). Our platform is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, arrange a shipment, or execute a procurement transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified data. We may collect or process the following categories of personal information depending on how you interact with our trade and logistics infrastructure:

  • Contact Details: Your name, corporate or personal address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, financial account numbers, transaction details, form of payment, payment confirmation, and other payment details. Note: We do not store or retain raw payment card numbers on our active servers; all transactions are securely routed through authorized gateways.

  • Account Information: Your username, encrypted password (secured via one-way cryptographic hashing that cannot be decrypted), security questions, preferences, and settings.

  • Transaction Information: The items you view, put in your cart, add to your procurement wishlist, or purchase, return, exchange, or cancel, as well as your past shipping and sourcing history.

  • Communications with Us: Any information you include in communications with our team, for instance, when submitting a customer support inquiry, a factory negotiation request, or a procurement form.

  • Device Information: Technical information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Information regarding your interaction with the Services, including how, when, and where you navigate our platform.

2. PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly From You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your data during the logistics setup.

  • Automatically Through the Services: From your device when you use our products, visit our website, or interact with our system through cookies and similar tracking technologies.

  • From Our Service Providers: When we engage external entities to enable technology and logistics fulfillment, and they process your personal information on our behalf.

  • From Our Corporate Partners & Suppliers: Including verification details from trusted local supply chains and international networks.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on whether you operate as an individual shopper (Shop & Ship) or a commercial enterprise (B2B Sourcing), we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill procurement orders, remember shipping preferences, arrange global freight forwarding, and manage your central Riyadh hub address operations.

  • Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to show you targeted online advertisements based on your previous sourcing patterns and activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and protect public safety. You are responsible for keeping your account credentials safe; we highly recommend that you do not share your access details with anyone else.

  • Communicating with You: To provide responsive customer support, manage commercial inquiries, and maintain our active business relationship with you.

  • Legal & Tax Reasons: To comply with applicable law or respond to valid legal process, including requests from law enforcement, government agencies, or regulatory bodies.

4. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

  • With Shopify & Core Vendors: To support platform stability, payment processing, data analytics, customer support, secure cloud storage, and fulfillment/freight shipping.

  • With Regulatory Authorities: We disclose limited personal and transactional data (such as Name, Country, and Paid Invoice Amount) to the Zakat, Tax and Customs Authority (ZATCA) in the Kingdom of Saudi Arabia or equivalent legal tax authorities to ensure the structural compliance of international cross-border trade.

  • With Business and Marketing Partners: To advertise to you and support personalized advertising with third-party services. You can exercise your rights to opt-out of targeted advertising [here].

  • Corporate Transitions: In connection with a corporate merger, bankruptcy, or to enforce our standard Terms of Service and defend the safety and rights of our users.

5. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store to provide and improve infrastructure diagnostics. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

 

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store along with other merchants. In these circumstances, Shopify is responsible for the processing of your personal information for these specific enhanced features. To learn more, you can visit the [Shopify Consumer Privacy Policy] and the [Shopify Privacy Portal].

 

6. THIRD-PARTY WEBSITES, LINKS, AND CHILDREN'S DATA

Our platform may provide links to external online spaces or local manufacturing directories operated by third parties. We do not guarantee and are not responsible for the privacy or security of un-affiliated sites.

Furthermore, our Services are not intended to be used by children, and we do not knowingly collect personal information about individuals under the age of majority in your jurisdiction.

7. SECURITY, RETENTION, AND INTERNATIONAL TRANSFERS

Please be aware that no security measures are impenetrable; we cannot guarantee "perfect security," and data sent to us may not be entirely secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive financial or business-critical information.

How long we retain your data depends on operational milestones, such as maintaining active corporate accounts, satisfying compliance regulations, or resolving financial/trade disputes. Please note that we may transfer, store, and process your personal information outside your home country. For transfers out of the EEA or UK, we rely on standard recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

8. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information (Right to Access, Delete, Correct, or Port your data). You may also opt-out of the "sale" or "sharing" of your information for targeted advertising.

  • Global Privacy Control: If your browser sends a Global Privacy Control signal, we will treat it as a valid opt-out request for that browser and device.

  • EEA/UK Residents: You hold additional rights to object to or restrict processing, or to withdraw consent. You can learn more at the [Shopify Privacy Page].

To request the complete erasure of your personal records or to exercise any available right, please reach out to us using the official contact channels below. We will not discriminate against you for exercising your choices.

9. CONTACT & DATA CONTROLLER

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your legal data rights, please contact us at:

  • Email: tradesquare.sa@gmail.com

  • Company Name: TRADE SQUARE

  • Location: Riyadh, Kingdom of Saudi Arabia

For the purpose of applicable data protection laws, we are the primary data controller of your personal information regarding your logistics and sourcing workflows.